Governance
What Is Your Agent Allowed to Do?
The business controls how much authority the agent receives. More autonomy is not the goal — the right autonomy is.
Agent autonomy
Level 2
Recommend
Agent detects issues and recommends actions.
Business context
The agent acts from governed business context, not just prompts.
- Business Record
- BR-2187-NSPH · version 41
- Business goals
- Grow emergency service revenue in Hermantown
- Locations
- 1 primary · Duluth, MN
- Service areas
- Duluth, Hermantown, Proctor, Two Harbors
- Important services
- Emergency Plumbing, Water Heater Installation
- Brand rules
- Always list 24/7 emergency line first
- Publishing permissions
- Publisher + marketplace writes allowed
- Verification requirements
- Credentials require human approval
- Risk policies
- No commercial offers published without approval
- Preferred publishers
- Local Publisher Network tier 1
- Agent permissions
- Level 2 — Recommend
Permissions center
| Category | Read | Monitor | Recommend | Edit | Publish | Auto-resolve | Policy |
|---|---|---|---|---|---|---|---|
| Business Identity | Monitor only | ||||||
| Hours | Automatically synchronize verified changes | ||||||
| Locations | Recommend changes | ||||||
| Services | Recommend changes | ||||||
| Products | Recommend changes | ||||||
| Offers | Create drafts only | ||||||
| Photos | Create drafts only | ||||||
| Credentials | Never change without approval | ||||||
| Publisher Profiles | Publish approved values | ||||||
| Marketplace Profiles | Publish approved values | ||||||
| Local Surfaces | Publish approved values | ||||||
| AI Surfaces | Refresh on approval | ||||||
| APIs | Monitor only |
Watches
Watch Business Hours
3 min ago · 3 changes · Auto-sync verified
Watch Phone Number
8 min ago · 0 changes · Notify owner
Watch Credentials
12 min ago · 1 changes · Approval required
Watch Website
1 min ago · 2 changes · Recommend only
Watch Services
5 min ago · 1 changes · Approval required
Watch Reviews
2 min ago · 4 changes · Monitor only
Watch Publisher Profiles
18 min ago · 3 changes · Publish approved
Watch AI Information
22 min ago · 2 changes · Recommend only
Watch Business Record Score
1 hr ago · 0 changes · Monitor only
Watch Surface Health
6 min ago · 1 changes · Auto-repair routine